Shipping policy

Last Updated
September 22, 2026

This Shipping Policy explains the shipping process, estimated delivery times, and related information for orders placed through https://www.fitgx.shop/.

This policy should be read together with our Return & Refund Policy, Payment Terms, and Terms of Service.

1. Shipping Destinations

Fitgx ships orders to destinations available during checkout.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times do not include weekends or public holidays.

3. Estimated Delivery Time

Estimated delivery time is 6–9 calendar days after dispatch and does not include processing time.

Estimated total delivery time: 7–12 business days

Delivery times are estimates only and may vary depending on destination, carrier operations, customs procedures, weather conditions, or other circumstances outside our reasonable control.

4. Shipping Fees

Fitgx provides free shipping to available destinations.

Any shipping costs or delivery options available for your order will be displayed during checkout before payment is completed.

5. Order Tracking

Once an order has been dispatched, tracking information may be provided.

You may use the available tracking details to monitor shipment progress.

6. Delivery Address Information

Please carefully review your shipping address before completing your order.

Incorrect or incomplete address information may affect delivery and may cause delays.

If assistance is required due to address-related delivery issues, please contact our customer support team.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact our customer support team and refer to our Return & Refund Policy for assistance.

8. Delivery Delays

Delivery times may be affected by circumstances such as carrier delays, customs procedures, weather conditions, or other events outside our reasonable control.

Fitgx will provide reasonable assistance regarding shipping-related concerns.

9. Shipping-Related Support

For questions about shipping status, delivery issues, or other shipping-related concerns, please contact our customer support team.

Business Address
102 Elmores Road, Korumburra, VIC 3950, Australia

Email
hello@fitgx.shop

Phone
+61 2 4070 6291

Website
https://www.fitgx.shop/

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AET)
Saturday – Sunday: Closed